Submit your return request at olgajoan.co/apps/returns with your order details.

Your request will be approved automatically and a prepaid DHL return label will be sent to you. The handling fee will be deducted from your refund or store credit at the time of processing.

For quality or order issues, select the relevant reason and upload a few clear photos. These are reviewed manually and once approved we'll send a prepaid label at no cost to you.

Please keep your tracking details — we cannot take responsibility for items lost in transit. Please allow up to 5 business days for processing once we receive your return.

Handling fees are charged in your local currency at the time of processing. The AUD figures below are indicative only and may vary slightly based on exchange rates at the time of processing. Store credit is issued as a gift card in AUD with no expiry date.

United States, Canada & Mexico

Full-price orders are eligible for a refund or store credit.

Refund: A$50 handling fee

Store credit: A$45 handling fee

Handling fees will be deducted at the time of processing.

All items must be returned in original condition — unworn, unwashed, unaltered, and carefully packaged. Please return garments folded neatly and placed back into their protective polybag (or similar). If items are returned without sufficient care (e.g. crumpled, damaged packaging, missing labels, or requiring additional handling), a 5% restocking fee will apply to cover the extra processing required.

Sale items are eligible for store credit only. Refunds and exchanges are not available on North American sale orders.

Items purchased during promotional sale events (such as our Annual Sale) are final sale and not eligible for a refund, store credit, or exchange. These pieces are offered at significantly reduced prices and we're unable to support returns during these periods.

Items purchased with a discount code (excluding marked-down sale items) are not considered sale items and follow our standard return policy. Store credit and refunds are issued based on the amount paid, not the original full price.

Store credit is issued as a gift card in AUD with no expiry date. The value in your local currency may vary slightly based on exchange rates at the time of redemption.

If you purchase multiple sizes of the same style in a single order to find your best fit, you're welcome to return the unworn size for a full refund, minus the handling fee. This applies only to duplicate sizes of the same style purchased in the same transaction.

Selected styles are occasionally available for pre-order. If your order includes both in-stock and pre-order items, the full order will ship together once the pre-order item is ready. If you'd prefer the available item sooner, we recommend placing separate orders.