AusPost Standard Shipping (orders under $250)
3-7 business days | $10

Express Shipping (orders under $250)
1-5 business days | $13.95

Complimentary AusPost Standard Shipping (orders over $250)
3-7 business days

AusPost Express Upgrade (orders over $250)
1-5 business days | $3.95  

Please note: delivery times begin once the carrier picks up the order. While we aim to meet these timeframes, we cannot guarantee exact delivery dates due to carrier and location variations.

By placing an order, you agree to our shipping terms and understand that Olga Joan is not liable for parcels once they have been dispatched.

Please note that all international orders may be subject to import duties, taxes, or fees charged by your country's customs authority upon arrival. These charges are determined by your local customs office and are not included in our product prices or shipping fees. Olga Joan has no visibility over these charges and is unable to predict, control, or reimburse them. We strongly recommend checking with your local customs authority before placing your order, particularly for higher-value purchases.

New Zealand

Australia Post: $22 AUD | DHL Express: $42 AUD

Free Australia Post shipping on orders over $400 AUD | Upgrade to DHL Express: $10 AUD

DHL Zone 2 – DHL Express Only

Hong Kong SAR, Japan, Singapore, South Korea, Malaysia, Thailand, Indonesia, Taiwan, Philippines, Vietnam, Sri Lanka, Maldives.

Shipping to Zone 2 destinations is calculated by parcel weight using current DHL Express rates. Pricing starts at $50 AUD for parcels up to 500g and increases in 500g increments at checkout.

DHL Zone 3 – DHL Express Only

China.

Shipping to Zone 3 destinations is calculated by parcel weight using current DHL Express rates. Pricing starts at $52 AUD for parcels up to 500g and increases in 500g increments at checkout.

DHL Zone 4 – DHL Express Only

United States, Canada, Mexico.

Shipping to Zone 4 destinations is calculated by parcel weight using current DHL Express rates. Pricing starts at $52 AUD for parcels up to 500g and increases in 500g increments at checkout.

DHL Zone 5 – DHL Express Only

Germany, Netherlands, Norway, Sweden, Switzerland, Austria, Belgium, Finland, Ireland, Italy, Liechtenstein, Luxembourg, Monaco, Portugal, Spain, Bulgaria, Croatia, Czechia, Hungary, Poland, Romania, Slovakia, Slovenia, Andorra, Guernsey, Isle of Man, Jersey, France, United Kingdom, Denmark, Estonia, Latvia, Lithuania, Malta, Greece.

Shipping to Zone 5 destinations is calculated by parcel weight using current DHL Express rates. Pricing starts at $50 AUD for parcels up to 500g and increases in 500g increments at checkout.

DHL Zone 6 – DHL Express Only

Albania, Argentina, Bosnia & Herzegovina, Brazil, Chile, Colombia, Montenegro, North Macedonia, Paraguay, Peru, Serbia, Uruguay, Gibraltar, New Zealand (Chatham Islands).

Shipping to Zone 6 destinations is calculated by parcel weight using current DHL Express rates. Pricing starts at $88 AUD for parcels up to 500g and increases in 500g increments at checkout. Free shipping is not available for Zone 6 destinations.

DHL Zone 7 – DHL Express Only

Anguilla, Antigua & Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Caribbean Netherlands, Cayman Islands, Christmas Island, Cocos (Keeling) Islands, Costa Rica, Curaçao, Dominica, Dominican Republic, Ecuador, El Salvador, Falkland Islands, Faroe Islands, French Guiana, Grenada, Guadeloupe, Guatemala, Guyana, Honduras, Iceland, Jamaica, Kosovo, Martinique, Moldova, Montserrat, Nicaragua, Panama, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, Sint Maarten, South Georgia & South Sandwich Islands, St. Vincent & Grenadines, Suriname, Svalbard & Jan Mayen, Trinidad & Tobago, Turks & Caicos Islands, U.S. Outlying Islands, British Virgin Islands.

Shipping to Zone 7 destinations is calculated by parcel weight using current DHL Express rates. Pricing starts at $135 AUD for parcels up to 500g and increases in 500g increments at checkout. Free shipping is not available for Zone 7 destinations.

DHL Elevated Risk Zone – DHL Express Only

Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, United Arab Emirates.

Shipping to Elevated Risk destinations is calculated by parcel weight and includes a mandatory DHL security surcharge applied to all shipments. Pricing starts at $122 for parcels up to 500g and increases in 500g increments at checkout. Free shipping is not available for Elevated Risk destinations.

Please note: Once an order has been dispatched and is in the possession of the shipping carrier, Olga Joan is no longer liable for any lost, stolen, delayed, or misdelivered parcels. Ownership and risk in the goods pass to the customer upon dispatch. While we will always do our best to assist if an issue arises, customers are responsible for contacting their selected shipping provider directly for all delivery-related queries. By placing an order, you agree to our shipping terms and understand that Olga Joan is not liable for parcels once they have been dispatched.

For Australian customers, prices include GST.

International customers:

For customers in the United States, Canada and United Kingdom, all import duties and taxes are included in our prices.

Other international destinations:

Your order may be subject to import duties, taxes, or fees charged by your country’s customs office on arrival.

These costs are not included in our prices and must be paid directly to your local customs authority. We are unable to offer refunds or cancellations if you choose not to pay duties and taxes once your order has been dispatched. If a parcel is refused, any return costs and fees will be deducted from your refund.

We are unable to offer refunds or cancellations if you choose not to pay duties and taxes once your order has been dispatched.

Parcels that are returned to us due to an incorrect shipping address, being uncollected, or not cleared through customs will be processed as store credit only. A 5% restocking fee will apply, and any original shipping charges paid will be deducted from your credit.

If your order qualified for free shipping, the actual shipping cost paid by Olga Joan will be deducted from your credit. If any additional shipping fees are incurred during the return, these will also be deducted from your credit.

We encourage customers to carefully check their shipping details at checkout and to monitor tracking updates, particularly for international orders that may require customs payments.

As a small business, we’re unable to absorb the costs associated with re-processing Return to Sender parcels.

Selected styles are occasionally available for pre-order. If your order includes both in-stock and pre-order items, the full order will ship together once the pre-order item is ready.

If you’d prefer the available item sooner, we recommend placing separate orders.