customer care


SHIPPING

Orders are dispatched within 24 hours. Orders placed on public holidays or weekends will be processed the next business day. Once shipped, you will receive a confirmation email with your tracking number.


  • WITHIN AUSTRALIA


    Standard Shipping (orders under $150)
    3-7 business days | $8.95

    Express Shipping (orders under $150)
    1-5 business days | $12.95

    Complimentary Standard Shipping (orders over $150)
    3-7 business days

    Express Upgrade (orders over $150)
    1-5 business days | $3.95  

    Please note: delivery times begin once the carrier picks up the order. While we aim to meet these timeframes, we cannot guarantee exact delivery dates due to carrier and location variations.


  • INTERNATIONAL ORDERS

    We currently ship to limited international locations. Additional destinations can be added upon request.

    New Zealand

    Standard Shipping (orders under $400) | $19
    DHL Express (orders under $400) | $38

    Complimentary Standard Shipping (orders over $400)
    Upgrade to DHL Express | $19


    Rest of the World 

    Standard Shipping (orders under $500) | $22
    DHL Express (orders under $500) | $45

    Complimentary Standard Shipping (orders over $500)
    Upgrade to DHL Express | $20

  • CURRENCY, TAXES AND DUTY

    All payments are processed in Australian Dollars. For domestic orders, prices include GST.

    International orders may incur duties and taxes, which are the responsibility of the customer. We recommend checking your local customs website for any potential charges.

RETURNS AND EXCHANGES

If for any reason you wish to return your item, we gladly accept returns within 14 days of receipt.

 

  • RETURNS POLICY

    Please email hello@olgajoan.co to arrange a return or exchange.

    Items must be returned in their original condition—unworn, unwashed, and unaltered.
    We recommend returning items via a traceable service. Unfortunately, we cannot be held responsible for lost returns.

    Please allow 5 business days for the refund to be processed. You will be notified by email once complete.

  • QUESTIONS?

    For any inquiries, please email hello@olgajoan.co or call/text 0434 104 203.

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