CUSTOMER CARE
Olga Joan is run by a very small team, and every return takes time to process — from inspection and steaming to folding, packing, and restocking. We also try to encourage slower, more thoughtful purchasing where we can. We appreciate your understanding and patience with our process.
If you need help with anything, we're always happy to hear from you.
We ship to Australia and internationally. Delivery timeframes and costs vary by region. For full details on shipping options, timeframes, and any applicable fees, visit our Shipping page.
Australian customers may return items within 21 days of receipt. Returns are eligible for a refund, store credit, or exchange, with a small handling fee applied depending on your chosen resolution. For full details, visit our Australian Returns page.
Customers in the United States, Canada and Mexico may return items within 30 days of receipt. Returns are eligible for a refund or store credit. Exchanges are not available for North American orders. For full details, visit our North American Returns page.
International customers may return items within 30 days of receipt. No prepaid label is provided — you'll need to arrange and cover the cost of return postage. Returns are eligible for a refund or store credit. For full details, visit our International Returns page.
Local pickup customers may return items within 21 days of receipt. Returns are eligible for a refund, exchange, or store credit, with no handling fee. For full details, visit our Local Pickup Returns page.
Have a question, need sizing advice, or just want to get in touch? We'd love to hear from you. Visit our Contact Us page or reach us directly at hello@olgajoan.co.