customer care


All orders will be dispatched within 24 hours. If your order is placed on a public holiday or weekend it will be processed next business day. 

You will receive a Shipping Confirmation email containing your tracking number once your parcel has been shipped.


    Standard shipping under $100
    3-7 business days 

    Express shipping under $100
    1-5 business days

    Standard shipping over $100
    3-7 business days

    Express shipping over $100
    1-5 business days
    $3 to upgrade 

    The delivery window begins when an order is picked up by the carrier. We regret that we cannot guarantee the shipping times as stated above, as delivery time will vary based on carrier and location.


    Currently, we only ship to limited international locations, additional locations can be added upon request.

    New Zealand shipping under $400
    AusPost Standard $19
    DHL Express $38

    New Zealand shipping over $400
    Complimentary AusPost standard
    Upgrade to DHL Express $19

    Rest of the world shipping under $500
    AusPost Standard $22
    DHL Express $45

    Rest of the world shipping over $500
    Complimentary AusPost standard
    Upgrade to DHL Express $20


    Please note that all payments made on this site are in Australian Dollars. For orders being shipped within Australia, prices are inclusive of GST.

    All international packages may be subject to duties and taxes. Duties and taxes are the responsibility of the customer and we recommend you please check your local customs website for estimated costs.


If you change your mind for any reason, we’ll gladly accept a return of any item.


    To arrange a return or exchange email us at within 14 days of receiving the item.

    Items must be returned in original condition as when received and must not have been worn, washed or altered.

    Please ensure your return is sent via a traceable postage service. Olga Joan not responsible or accountable for the loss of items being returned.

    Please allow 5 working days for the refund to be processed, after which you will be notified via email.


    Please contact or call/text 0434104203

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