customer care

SHIPPING

We believe that a great delivery service doesn’t and shouldn’t cost the earth. That’s why we use Sendle, Australia’s first 100% carbon-neutral delivery service certified by B-Corp.

Your order will be packed and ship within 24 hours. If your order is placed on a public holiday or weekend it will be processed next business day. Once we have sent your order, you will receive a confirmation email with tracking details.

Please note, deliveries cannot be made to Post Office Boxes and all parcels are marked ‘authority to leave’ unless otherwise requested.

• WITHIN AUSTRALIA

  Australian orders over $50 receive free carbon neutral shipping.

  Shipping for orders under $50 is a flat rate of $8.50 for standard and $11.50 for express. 

  Please allow 1-5 business days depending on your location. East Coast metro areas are usually delivered between 1-4 business days, all other areas can take up to 5 business days.

• INTERNATIONAL ORDERS

  Currently we only ship to limited international locations, additional locations can be added upon request.

  International orders over $300 receive free shipping. Shipping for orders under $300 is a flat rate of $26 for AusPost and $40 for DHL Express. 

• CURRENCY, TAXES AND DUTY

  Please note that all payments made on this site are in Australian Dollars. For orders being shipped within Australia, prices are inclusive of GST.

  All international packages may be subject to duties and taxes. Duties and taxes are the responsibility of the customer and we recommend you please check your local customs website for estimated costs.
  
  

RETURNS AND EXCHANGES

If you change your mind for any reason, we’ll gladly accept a return of any item.

• RETURNS POLICY

  To arrange a return or exchange email us at hello@olgajoan.co within 10 days of receiving the item.

  Items must be returned in original condition as when received and must not have been worn, washed or altered.

  Please ensure your return is sent via a traceable postage service. Olga Joan not responsible or accountable for the loss of items being returned.

  Please allow 5 working days for the refund to be processed, after which you will be notified via email.

• QUESTIONS?

  Please contact hello@olgajoan.co or call/text 0434104203