Submit your return request here with your order details. For refunds and store credit, a prepaid return label will be provided once your request is approved.

Free Returns Coverage (Checkout+) purchased: your return label is included at no extra cost — nothing is deducted from your refund or store credit.

No coverage purchased: the cost of the return label will be deducted from your refund or store credit as part of the handling fee.

Australian customers: exchanges are also available on full-price items, in addition to refunds and store credit.

New Zealand customers: exchanges are not available — only refunds and store credit.

For quality or order issues, select the relevant reason and upload a few clear photos of the item. Once approved, we'll send a prepaid return label at no cost to you.

Please keep your tracking details once your label has been used — we cannot take responsibility for items lost in transit. Please allow up to 5 business days for processing once we receive your return.

When you opt-in for coverage at checkout, your return shipping label is included, allowing you to return any item(s) in your order for a refund or exchange for free.

If you decide not to buy return coverage you can still return your items, but you will be responsible for the cost of the return shipping label.

All returns are subject to the guidelines outlined in our Return Policy.

Full-price Australian orders are eligible for a refund, exchange, or store credit. Full-price New Zealand orders are eligible for a refund or store credit only.

If you purchased Free Returns Coverage, no handling fee applies. Otherwise, handling fees are calculated based on the cost of your return shipping label and will be deducted from your refund, exchange, or store credit at the time of processing.

All items must be returned in original condition — unworn, unwashed, unaltered, and carefully packaged. Please return garments folded neatly and placed back into their protective polybag (or similar). If items are returned without sufficient care (e.g. crumpled, damaged packaging, missing labels, or requiring additional handling), a 5% restocking fee will apply. For refunds and store credit, this will be deducted at the time of processing. For exchanges, this will be invoiced separately.

Archive sale items are eligible for a store credit only. Refunds and Exchanges are not available on sale items.

Sale conditions will apply to Items purchased during promotional sale events (such as our Annual Sale).

Items purchased with a discount code (excluding marked-down sale items) are not considered sale items and follow our standard return policy. Store credit and refunds are issued based on the amount paid, not the original full price.

Exchanges are available on full-price items only, via our Shop Now feature. You're welcome to exchange for any item on our site, regardless of size, colour, or style. If the new item is of lesser value, the difference will be issued as store credit. Jewellery (necklaces) is not eligible for exchange.

Exchanges are limited to 1 per order.

Store credit is issued in AUD with no expiry date.

Selected styles are occasionally available for pre-order. If your order includes both in-stock and pre-order items, the full order will ship together once the pre-order item is ready. If you'd prefer the available item sooner, we recommend placing separate orders.