These terms apply to all orders placed during our Annual Sale, from 10am AEDT Tuesday 10 November to 10am AEDT Friday 13 November 2026.

Sale items: Eligible for store credit only. Refunds are not available.
Archive items: Final sale. These items are further reduced and can’t be returned or exchanged.
Exchanges: Not available for orders placed during the sale.
Local pickup: Not available during the sale.
Timeframe: Lodge your return within 21 days of delivery through our returns portal.
Faulty items: If something arrives faulty, submit a request through our returns portal with photos of the fault. This applies to all items, including final sale.

Timeframe
Lodge your return within 21 days of delivery.

How to return
Lodge your return through our returns portal using your order number and email (or postcode).
Fold your pieces neatly and pop them back in their original polybag. Then pack them in the original box or a sturdy satchel so they arrive safely.
Send them back and keep your tracking details. We can't take responsibility for parcels lost in transit.
Allow up to 5 business days for your return to be processed once it reaches us.

What is a prepaid return label?
Add a prepaid return label in your shopping bag before checkout, so you can return items for a refund, exchange or store credit with no extra return shipping cost. Without a prepaid return label, you can still return your items, but the cost of the return label is deducted from your refund or store credit as a handling fee. All returns are still subject to the conditions on this page.

Refunds and store credit
Full-price items can be returned for a refund or store credit. Store credit is issued as a gift card in AUD, with no expiry date. Refunds go back to your original payment method and may take 5–10 business days to appear, depending on your bank.

Exchanges
Full-price items can be exchanged in two ways through the returns portal.
Same style: swap for a different size or colour of the same item.
Shop now: use your return value on something new. If your new item costs more, you pay the difference. If it costs less, the balance is issued as store credit.
Each item can be exchanged once. 

Necklaces can be returned for a refund or store credit, but can't be exchanged.

Condition
Items must be unworn, unwashed and unaltered, with all tags attached, and returned in their original polybag.
If an item arrives creased, marked or poorly packaged, a 5% restocking fee will be deducted from your refund or store credit.
Items that have been worn, washed or altered can't be accepted. We'll contact you to arrange sending them back to you at your cost.

Sale items
Final sale: not eligible for change-of-mind returns.
Archive sale: store credit only.

Promotional sales: terms are set for each sale and shown at the time of purchase.
Full-price items bought with a discount code follow the standard policy.

Faulty items
If something arrives faulty, submit a request through our returns portal and include photos of the fault. This applies to all items, including sale items.

Timeframe
Lodge your return within 21 days of delivery.

How to return
Lodge your return through our returns portal using your order number and email (or postcode).
Fold your pieces neatly and pop them back in their original polybag. Then pack them in the original box or a sturdy satchel so they arrive safely.
Send them back and keep your tracking details. We can't take responsibility for parcels lost in transit.
Allow up to 5 business days for your return to be processed once it reaches us.

What is a prepaid return label?
Add a prepaid return label in your shopping bag before checkout, so you can return items for a refund or store credit with no extra return shipping cost. Without a prepaid return label, you can still return your items, but the cost of the return label is deducted from your refund or store credit as a handling fee. All returns are still subject to the conditions on this page.

Refunds and store credit
Full-price items can be returned for a refund or store credit. Store credit is issued as a gift card in the currency you paid in, with no expiry date. Refunds go back to your original payment method and may take 5–10 business days to appear, depending on your bank.

Exchanges
Exchanges aren't available for New Zealand orders. Simply return your item for a refund or store credit and place a new order.

Condition
Items must be unworn, unwashed and unaltered, with all tags attached, and returned in their original polybag.
If an item arrives creased, marked or poorly packaged, a 5% restocking fee will be deducted from your refund or store credit.
Items that have been worn, washed or altered can't be accepted. We'll contact you to arrange sending them back to you at your cost.

Sale items
Final sale: not eligible for change-of-mind returns.
Archive sale: store credit only.
Promotional sales: terms are set for each sale and shown at the time of purchase.
Full-price items bought with a discount code follow the standard policy.

Faulty items
If something arrives faulty, submit a request through our returns portal and include photos of the fault. This applies to all items, including sale items.

Timeframe
Lodge your return within 21 days of delivery.

How to return
Lodge your return through our returns portal using your order number and email (or postcode).
Fold your pieces neatly and pop them back in their original polybag. Then pack them in the original box or a sturdy satchel so they arrive safely.
Send them back and keep your tracking details. We can't take responsibility for parcels lost in transit.
Allow up to 5 business days for your return to be processed once it reaches us.

What is a prepaid return label?
Add a prepaid return label in your shopping bag before checkout, so you can return items for a refund or store credit with no extra return shipping cost. Without a prepaid return label, you can still return your items, but the cost of the return label is deducted from your refund or store credit as a handling fee. All returns are still subject to the conditions on this page.

Refunds and store credit
Full-price items can be returned for a refund or store credit. Store credit is issued as a gift card in USD, with no expiry date. Refunds go back to your original payment method and may take 5–10 business days to appear, depending on your bank. 

Exchanges
Exchanges aren't available for US orders. Simply return your item for a refund or store credit and place a new order.

Condition
Items must be unworn, unwashed and unaltered, with all tags attached, and returned in their original polybag.
If an item arrives creased, marked or poorly packaged, a 5% restocking fee will be deducted from your refund or store credit.
Items that have been worn, washed or altered can't be accepted. We'll contact you to arrange sending them back to you at your cost.

Sale items
Final sale: not eligible for change-of-mind returns.
Archive sale: store credit only.
Promotional sales: terms are set for each sale and shown at the time of purchase.
Full-price items bought with a discount code follow the standard policy.

Faulty items
If something arrives faulty, submit a request through our returns portal and include photos of the fault. This applies to all items, including sale items.

Timeframe
Lodge your return within 21 days of delivery.

How to return
Lodge your return through our returns portal using your order number and email (or postcode).
Fold your pieces neatly and pop them back in their original polybag. Then pack them in the original box or a sturdy satchel so they arrive safely.
Send them back with a tracked service and keep your tracking details. We can't take responsibility for parcels lost in transit.
Allow up to 5 business days for your return to be processed once it reaches us.

Return shipping
Return shipping is at your own cost, so no return label handling fee is charged. The restocking fee below may still apply.

Refunds and store credit
Full-price items can be returned for a refund or store credit. Store credit is issued as a gift card in the currency you paid in, with no expiry date. Refunds go back to your original payment method and may take 5–10 business days to appear, depending on your bank. Duties and taxes paid on delivery can't be refunded.

Exchanges
Exchanges aren't available for international orders. Simply return your item for a refund or store credit and place a new order.

Condition
Items must be unworn, unwashed and unaltered, with all tags attached, and returned in their original polybag.
If an item arrives creased, marked or poorly packaged, a 5% restocking fee will be deducted from your refund or store credit.
Items that have been worn, washed or altered can't be accepted. We'll contact you to arrange sending them back to you at your cost.

Sale items
Final sale: not eligible for change-of-mind returns.
Archive sale: store credit only.
Promotional sales: terms are set for each sale and shown at the time of purchase.
Full-price items bought with a discount code follow the standard policy.

EU customers
You have the right to withdraw from your purchase within 14 days of delivery without giving a reason. Return shipping is at your own cost. Your statutory withdrawal rights apply in addition to this policy.

Faulty items
If something arrives faulty, submit a request through our returns portal and include photos of the fault. This applies to all items, including sale items.